2123 Manor Green Dr.
Houston, Texas 77077
Phone: (832) 867-3838
Return and Refund Policy
Unit must be returned in original packaging. Any other packaging not specifically
designed for the Dragonfly II System will likely result in damages to
We cannot be responsible for damages due to faulty packaging.
We are not responsible for damages or loss while unit is in return transit.
It is the shipper's responsibility to insure the unit against loss or
damage for its entire value.
Customer should advise of their intention to return the unit and of
the reason for the return.
This should be done preferably by email to email@example.com,
or by telephone at (832) 867-3838.
Upon receiving authorization (Return Authorization Number - RAN) and
return instructions (including address of plant where unit should be
returned), customer should insure that the RAN is displayed inside
and outside packaging, and place a note inside the packaging showing
their name, address, phone number and reason for return.
After unit is shipped, please email tracking information.
No unit should be returned without a Return Authorization Number.
Satisfaction Guarantee Returns
This satisfaction guarantee comes only with The Dragonfly Mosquito System.
Please note that very few competitors are sufficiently confident
about their product to offer this kind of warranty.
Simply follow the instructions above and the value of your purchase
less shipping and handling cost will be refunded upon receipt of your
returned unit. You need to let us know of your intention to return
the unit before the end of the 30th day after receipt of your unit,
and you need to ship your unit back to us prepaid within 7 days of
receiving your Return Authorization Number.
Product Warranty Returns
Follow the instructions above.
Allow 2-3 weeks turnaround time for determination of repairs or replacement.
Return shipping of unit after completion of warranty work will be
free of charge.
There is no refund for shipping and handling charges to customer.
Customer is responsible for return shipment to Mosquito Solutions.
Return shipping of unit after completion of warranty work will be free.
Mosquito Solutions will ensure you that your personal information is
never made available to anyone outside of Mosquito Solutions.
Although we have no plans to do so at this time, we may occasionally
email notifications of special sales or introductions of new products.
If you would prefer not to receive these emails, please send us your
request by email.
Your credit card information is transmitted securely with state of
the art encryption and will be processed in a secure environment.